Terms and Conditions

• TUBSTORE.US is a US registered Canadian business, incorporated in Calgary, Province of Alberta, Canada.
• Privacy & Security. TUBSTORE.US is strictly committed to our client privacy.
• Privacy Statement: As described in detail below, any information that we gather on this web site is strictly for our internal use and is will NOT be shared with ANY other entity, public or private, under ANY circumstances. We will NOT sell or share ANY lists or other data that we may retain and we do not purchase such information from ANY other sources.
• Generic Statistical Data: All web servers track basic information about their visitors. This information includes, but is not limited to, IP addresses, browser details, timestamps and referring pages. None of this information can personally identify specific visitors to this site. The information is tracked for routine administration and maintenance purposes.
• Personal Information Collected. With the exception of credit card info, we store some information from your order form to allow us to track previous orders to help us with providing a better customer service and track warranty. You may elect to have your information completely removed from our system by e-mailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your request. We do not store any type of credit card information.If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the details of your request.
• Shipping Charges; Risk of Loss; Taxes. Shipping dates provided by TUBSTORE.US are estimates only. Loss or damage to Products that occurs during shipping by a carrier selected by TUBSTORE.US is our responsibility. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility.  Our prices are all- inclusive and we assume all brokerage fees, taxes, duties and freight costs. However, your credit card issuer might charge you some additional fees over which we have no control and can\'t be held responsible for.
• Return Policy. All returns require a written confirmation from our Customer Service Department. Please e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to obtain a confirmation. The reason for the return must be clearly stated in the e-mail. Before taking any action you must receive a written confirmation from us. All shipments sent to TUBSTORE.US without our written confirmation will be refused and the associated charges will be the sole responsibility of the sender. No returns will be accepted or any credit granted without our written confirmation. All claims for non-damaged TUBSTORE.US returns must be made within 10 calendar days of receipt of merchandise, and only apply to merchandise returned in perfect (as-shipped) condition and in the original, undamaged packaging and shipping crate.
• Refund Policy. To provide any credit or replacement units we must first have a chance to receive and completely inspect your return. After the product is received, inspected and verified to be in "like new" condition, a full refund will be provided based on the product purchase price minus any original shipping charges and any return shipping charges and minus a 25% restocking/re-handling charge. Payment for returns and/or refunds will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. All other purchase types will be refunded by check. Purchases made by check will be refunded up to 14 days after inspection of returned items or after the cancellation date. For products sold with "Free Shipping" the actual freight cost to originally ship the product to and from your ship-to address will be deducted from your refund. Shipping charges on returns due to no fault of the customer shall be the SOLE responsibility of TUBSTORE.US.
• Damaged & Defective Goods Policy. It is your responsibility to inspect the goods for shipping damage immediately upon accepting the delivery. Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify TUBSTORE.US of refusal so we can anticipate the return and send out a new item. We will repair or replace the damaged or defective goods for no additional charge. Please call 866 606 2782 to initiate your claim.
• Limitation of Liability. TUBSTORE.US DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS, INCONVENIENCE OR EMIOTIONAL DISTRESS. EXCEPT AS EXPRESSLY PROVIDED HEREIN, TUBSTORE.US WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, TUBSTORE.US IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT.

BUILT-TO-ORDER & STRICTLY NON RETURNABLE PRODUCTS

• Certain Aquatica bathtubs and other fixtures and fittings as displayed on TUBSTORE.US, CARISAUSA.COM, FIXTURESTOREINC.COM and Aquaticagroup.com WEB sites are built-to-order. All built-to-order items are strictly non-returnable and non-cancellable once the order has been placed. This applies specifically to stone bathtubs in a glossy finish and/or bathtubs made in any other color than white. Please confirm prior to placing your order.

ACKNOWLEDGEMENT AND AGREEMENT TO TERMS & CONDITIONS:

• The Terms & Conditions as contained herein are our exclusive product sales terms & conditions and supersede all prior or contemporaneous representations, understandings, whether written or verbal.
• By placing an order with TUBSTORE.US you are accepting our terms & conditions. By submitting an order, requesting to purchase any products or services, or taking receipt of our products or services, you consent to the exclusive jurisdiction of the provincial and federal courts located in the province of Alberta, Canada.
• If you do NOT wish to be bound by these Terms & Conditions, you should NOT be submitting your order with TUBSTORE.US.